Refund policy

Return & Refund Policy

Lakshvi Shree

At Lakshvi Shree, we want you to love every piece of jewellery you purchase. Your satisfaction matters to us, and we are committed to providing a smooth and transparent shopping experience.

Please read our Return & Refund Policy carefully before placing your order.

1. Return Eligibility

We accept return requests for products that meet the following conditions:

  • The product received is damaged or defective.

  • The product received is different from the product ordered.

  • The product received has a missing item or component.

  • The product is significantly different from its description or advertised features.

Please contact us within 48 hours of delivery to report any such issue. This reporting period is a proposed store policy and does not limit any rights you may have under applicable law.

2. Non-Returnable Products

For hygiene and product-care reasons, we generally do not accept returns for:

  • Products that have been worn, used, altered, or damaged after delivery.

  • Products with missing tags, packaging, or accessories.

  • Products damaged due to improper handling, storage, or care after delivery.

  • Products returned without prior approval from our customer support team.

  • Products purchased during special promotions or clearance sales, except where a return, replacement, or refund is required under applicable law.

Please note: Change of mind, personal preference, or a difference in appearance from your expectations may not qualify for a return unless applicable law requires otherwise.

3. How to Request a Return

To request a return or report a product issue:

  1. Contact us within 48 hours of receiving your order.

  2. Provide your order number and registered contact details.

  3. Share clear photographs or an unboxing video showing the product and the issue.

  4. Our team will review your request and provide the next steps.

Please do not ship any product back before receiving return instructions from our team.

4. Refund Policy

Once your return request is approved and the returned product has been received and inspected, we will notify you of the outcome.

  • Prepaid orders: Approved refunds will generally be issued to the original payment method.

  • Cash on Delivery (COD) orders: We will contact you to arrange an appropriate refund method.

  • Damaged, defective, or incorrect products: Where a refund is appropriate, the refund will include the eligible amount paid for the affected product and any applicable shipping charges, as required by law.

  • Refund processing: We aim to initiate approved refunds within 7–10 business days after approval. Your bank or payment provider may require additional time to credit the amount.

All refunds will be processed in accordance with applicable laws.

5. Exchanges and Replacements

We may offer a replacement or exchange for an eligible damaged, defective, or incorrect product, subject to product availability.

If the same product is unavailable, we will discuss an appropriate alternative or refund where applicable.

Exchanges for personal preference or change of mind are not guaranteed.

6. Return Shipping Charges

If the return is due to a confirmed damaged, defective, or incorrect product, Lakshvi Shree will arrange or cover reasonable return shipping costs as applicable.

For any other return that we agree to accept, the applicable shipping charges will be communicated before the return is arranged.

7. Order Cancellation

Cancellation requests may be accepted before an order is dispatched. Once an order has been dispatched, cancellation may no longer be possible.

If an order is cancelled and payment has already been received, any eligible refund will be processed in accordance with applicable law and our cancellation process.

8. Jewellery Care and Product Appearance

Jewellery may require appropriate care to maintain its appearance and finish. Tarnishing, fading, scratches, breakage, or other damage caused by improper use, exposure to chemicals, moisture, perfume, or mishandling may not qualify for a return or refund.

Minor variations in colour or appearance may occur due to lighting, photography, or screen settings. However, this clause does not exclude remedies for products that are materially different from their advertised description.

Please follow the care instructions provided with your product.

9. Missing or Incorrect Orders

If your package arrives with a missing item, an incorrect product, or visible transit damage, please contact us within 48 hours of delivery with your order details and supporting photographs or video, if available.

We will investigate the issue and provide an appropriate resolution.

10. Contact Us

For return, refund, exchange, or order-related assistance, please contact:

Store Name: Lakshvi Shree
Email: nensisavaliya31@gmail.com
Phone/WhatsApp: +91 9924853107

Policy Updates: Lakshvi Shree may update this policy from time to time. The version published on our website will apply subject to applicable law.

Thank you for shopping with Lakshvi Shree. We appreciate your trust and support.